ClickPayGet customers come first – we want our customers to be happy with what they receive.
If you are not completely happy, you can easily Log a Return & Refund on the ClickPayGet Website where you can choose for us to credit your ClickPayGet account wallet or refund you directly, alternatively you can Log an Exchange, both options are subject to our below terms.
This Policy is part of the ClickPayGet Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise.
Note that nothing in this Policy is intended to limit your statutory rights in any way.
Returns are collected via our courier at our cost and exchanges are sent with our courier at our cost, we currently do not offer a drop off/collection point for pickups and returns.
How to prepare your products for a return:
To prevent delays and ensure that your request is handled as swiftly as possible, you are responsible for the below 3 points when returning your products to us:
- Please package your products properly, products have to be secure and safe for protection during transport back to us;
- Please mark clearly your order number on the outside of the parcel (please do not write on the packaging itself); and
- Please include all the parts and any accessories as well as paperwork (such as instruction manuals) that were included with the product.
Kindly understand that failing to follow any of the above 3 requirements could delay the processing of your request or even result in the return and refund request getting rejected.
A. Unwanted products:
Customers can return an unwanted product to us at no charge, if:
- it is undamaged and unused, with the product instruction manual still included;
- it is not missing any accessories or parts;
- Customers log a return on the Website within 30 days of delivery of the unwanted product.
After 30 days, you can only return a product if it is defective until expiry of warranty period.
A.1 Return a Product:
We Offer 3 Options When Choosing to Return a Product:
- Not What I Ordered or as Described
2. Changed My Mind
- Defective or Damaged
When logging a return you may choose any of the above 3 options, you can then choose 2 options:
– Credit your ClickPayGet account wallet or;
– Refund you to your original payment method (processed via PayFast).
Once we receive your request, we will will collect the product from you with our courier from you at no charge.
Once we receive it, we will inspect the product and validated your return request within 10 days.
A.2 Want to exchange?
If you are unhappy with the product you received, it can be exchanged for a different size or colour variation (provided that such variation is available) or a completely different product altogether.
Once we receive your request for the exchange, we will have our courier collect the product from you, upon receiving it, we will inspect it.
If the product is not damaged, we will approve the Exchange Request and dispatch the product that you have requested to be exchanged (provided that it is available).
If the variation is not available, we will credit your ClickPayGet account wallet with the purchase price of the product within 10 days.
We are entitled to inspect the product to validate your return or exchange.
B. Products damaged on delivery:
Should a product be damaged or missing any parts or accessories at the time of delivery/collection, please notify us within 7 days of such delivery/collection by logging a return on the ClickPayGet Website.
We will arrange to collect the product from you at no charge.
Once we have inspected the product and validated your return, we will at your choice repair/replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your ClickPayGet account wallet with the purchase price of the product (or refund you if that is your preference).
C. Deficiency in products:
We do our best to try to make sure that the products offered on the ClickPayGet Website are of the high quality standard, as well as in normal working order and without any deficiencies.
What is a deficiency?
A deficiency is an imperfection in the manufacturing of a product or any essential quality of a product, which would subsequently makes the product less satisfactory than one would reasonably expect in such situation.
The following will NOT be regarded as a deficiency and therefore will not allow you to a return under this section 3:
1 Damage arising from a failure to insufficient care for the product;
2 Damage caused from unauthorized modifications to the product;
3 Damage caused by carelessness, user misuse or incorrect usage of the product;
4 Where the specifications and description of a product, while accurately described on the ClickPayGet Website and generally fit for its intended purpose, do not suit you.
5 Damage arising from electrical surges or air/sea corrosion;
6 Faults resulting from normal wear and tear from using the product
C.1 Standard Warranty (6 months) – Shown on the product listing page under Additional Information
If we sell you a product which has a deficiency or otherwise be of a lower standard of quality (excluding for Direct Warranty Products which we highlight below), please notify us as soon as possible after you become find out about the deficiency or inferior quality, but in it must be within 6 months after delivery of the product (except in the case of an extended warranty, which is set out below).
You can easily do this by logging a return on the ClickPayGet Website, and we will arrange to collect the product from you at no charge to you.
Once we have examined the product and authorised your return, we will at your choice repair / replace the product (if, such repair is feasible / we have the same product in stock to offer it as a replacement) or credit your ClickPayGet account wallet with the purchase price of the product (or refund you to your original payment method if that is your choice).
If the repair / replacement takes more than 21 days to be done, we will contact you to see if you would rather receive a credit / refund.
If there is no extended warranty period , unfortunately we cannot assist with returns that exceed the 6 month period.
When you request a repair, refurbished product or a used product and when a repair is not possible, we will see if we have an alternative reconditioned product or used product in our
inventory (which is the same product, of the same nature and class, as the one sold), but if we do not, we will credit your ClickPayGet account wallet or refund you (depending on your preference).
A product in flawless condition (which is not a Unboxed Promo, reconditioned product or a product that has already been used), is not the same product as a used product or reconditioned product.
Our Unboxed Promo are reconditioned products and used products that have been heavily discounted when compared to products which are in a flawless state.
C.2 Extended Warranty (12 months) – Shown on the product listing page under Additional Information
While our standard warranty is 6 months, some products carry an extended warranty of 12 months. If a product that has an extended warranty turns out to have a deficiency after more than 6 months after the day of delivery, please inform us as soon as rationally possible after you have become aware of the deficiency, but in any situation, we must be informed within the extended supplier warranty period after delivery of the product.
You can do so by simply logging a return on the ClickPayGet Website under the order section, and we will attend to your return at no charge.
Please understand that unfortunately, we are unable to assist with returns that exceed the extended warranty period.
Please note that the extended warranty is also often stated in a instruction manual or leaflet inside the product packaging. Please make yourself aware of any such terms and conditions as it is your responsibility.
D. Coupons:
We are able to provide 2 types of coupons:
- A fixed percentage discount, for example 20% off called a Percentage Coupon) or;
- A fixed discount on a product, i.e. R200, called a Fixed Product Coupon.
D.1 Percentage Coupon:
If you have used a Percentage Coupon to pay for an order, and you or we cancel your order (in full or in part) prior to delivery of the product(s), or you log a Return & Refund request for one or more products to credit your ClickPayGet account wallet as per the Returns Policy, the value of the discount received using the Percentage Coupon will be deducted off the purchase price of the cancelled or returned product(s), and we will by default credit your ClickPayGet account wallet for the balance, if any, or refund you directly to the original payment method (PayFast) if that is your preference.
ClickPayGet may in its sole discretion enact limitations on the use of the replacement Fixed Coupon.
For any subsequent returns or cancelations arising out of the same order, we will by default credit your ClickPayGet account wallet with the value of the returned product (or refund you to the original payment method used (PayFast) if that is your preference.
D.2 Fixed Product Coupon:
If you have used a Fixed Product Coupon to pay for an order, and either you or we later cancel your entire order (or a portion of the order) before it having been delivered, or you log a return of one or several products, the value of the Fixed Product Coupon will be deducted off the purchase price of the cancelled or returned product(s), and we will credit your ClickPayGet account wallet with the balance, if any, or refund you to your original payment method (PayFast) if that is your preference.
ClickPayGet may in its sole discretion enact limitations on the use of the replacement Fixed Coupon.
For any ensuing cancellations or returns occurring of the same order, we will by default credit your ClickPayGet account wallet with the value of the cancelled or returned product or refund you to your original payment method (Payfast) if that is your preference.
D.3 Gift Voucher:
If you have used a ClickPayGet Gift Voucher to purchase a product which you later chose to return for a refund or cancelled the order, in accordance with the Policy, we cannot refund you in cash for that portion of the purchase price which you paid using the Gift Voucher, we will only be able to credit your ClickPayGet account wallet.
E. Charges and Refunds:
If you return a product that has a deficiency to us, but you fail to return all of the parts, accessories and paperwork that were found in the packaging when sold, then we are allowed to (subject to applicable law in South Africa) refuse the return, or only to replace the article that you did return; or to estimate the value of the missing accessories; or parts and to credit or refund you in respect of the returned item only.
If you return a product that does not comply with this Policy, you may be liable to reimburse us for the cost of collecting the product from you and the cost of having the product returned to you.
Donations you make on ClickPayGet, or any goodwill credit you may receive from us, are not refundable.
Please note that we only refund to the original payment method that you originally used – i.e. payment by credit card will be refunded via PayFast to the same Debit/Credit Card that had been originally used to make the payment.
If, at any time, items are returned (and such the return is approved by us) in accordance with the this Returns policy or cancelled before delivery in accordance with customer terms and conditions, the value of the authorised refund or cancelled item will be credited to your ClickPayGet account wallet or be refunded to your original payment method (PayFast).
