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End-to-end Encryption, 2-Way Audio, 1-Click Video Messages, 140 Degree Field of View, Custom Automation/Scenes
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The Aqara Camera Hub G2H is a connected device that integrates the dual functions of a camera and a smart hub.
It has functions such as video intercom, motion detection, sound detection, MicroSD card recording, live recording, supports Apple HomeKit Secure Video, has night vision and much more.
It can also be used as a Zigbee hub in collaboration with other Aqara sensors, controllers and child devices to create functions such a smart home security suite, data reporting, smart automation and more.
Users can set up various automation, scenes, and monitoring capabilities with these Aqara devices to make life safer and more convenient.
MAIN FEAUTRES:
• Ful Apple HomeKit Secure Video Support:
The G2H indoor camera offers full support with Apple HomeKit Secure Video which has the highest standard of end-to-end encryption designed to protect user privacy at home and offers the best integration with iOS and MacOS devices.
• Multiple Storage & Streaming Options:
Storage options including iCloud Storage and a MicroSD card (not included & up to 32Gb).
Recorded video clips can be easily accessed via the Aqara Home app, Apple Home app and MicroSD Card.
Two simultaneous live streaming options are available – the Aqara Home app and the Apple Home app.
• Apple HomeKit-Enabled 2-Way Audio & One-Click Video Messages:
Users can use the G2H to send high-quality video messages and make instant voice calls.
The camera is equipped with a high-end omnidirectional noise-canceling microphone that has a pickup distance of up to 5 meters and has a speaker sound volume of up to 85 decibels for clearer communication so that users can clearly communicate at a distance.
Press the camera button on to top for 5 seconds to enter the video message recording function mode, which can record a video of 15 seconds. This makes it extremely easy for kids to send a quick message to parents.
• Activity Zones:
Mark zones you want to be tracked to only receive notifications that are needed.
• 140 Degree Ultra Wide-Angle Lens & 1080p High Definition:
A high definition 1080p and 140 degree ultra wide-angle lens allows users to see more and capture every detail.
• Sound Detection:
When the security camera detects abnormal sound, it can automatically record a video and send out a push notification on your phone/tablet.
• Customize Sleep Time:
Through the automation settings within the Aqara Home app, users can control the camera and turn it on or off at a specific time.
For example, it can automatically enter sleep mode at a pre-set time to further protect user privacy.
• Multiple Installation Methods And Easy Magnetic Detachment:
The base has a strong built-in magnet, allowing it to be attached to the surface of metal objects.
The package includes an iron wall mount, which supports multiple installation methods such as:
– Horizontal Flat surface ( such as desks, tables, bookcases etc…)
– Installed on the wall (ether drilled, adhesively stuck or magnetically attached on a fridge or iron door)
– Flipped & installed on the ceiling (ether drilled or adhesively stuck)
• A Camera With An Embedded Smart Home Hub:
Connect up to 64 Aqara devices to the G2H for a more complete home automation and remote monitoring experience, allowing users to create endless combinations of use cases, automations and customized scenes.
Most Aqara devices require no wiring and screws. With the Aqara Home App and its easy-to-follow instructions, you can set up your smart home in no time.
• ZigBee 3.0:
The benefit of ZigBee is that when a user’s home Wi-Fi network is unstable or weak, Wi-Fi is disconnected, as long as the G2H Hub Camera is powered, automations associated with other sensors/devices will still work properly.
• Night Vision:
We have designed the G2H camera with infrared night vision capability allowing it to have crystal clear imagery even in the darkest of night conditions but unlike many other night vision cameras, the G2H camera it without red infrared lights that can distract you at night.
• Instant Motion Detection:
When any suspicious movement is detected, the G2H will activate its camera and send a push notification to the Aqara Home app.
• Correlation Event Timeline & Notifications:
The G2H can send notifications to your phone when certain events are triggered by paired Aqara sensors, and these events will also be saved in the video timeline for you to review.
• Al Facial Recognition:
From user’s iCloud library, the G2H can turn on its Al facial recognition so that users can receive notifications when your family members arrive home.
• Peace Of Mind:
Aqara can always provide you with the comfort of knowing what’s happening at home while you’re away.
With a wide range of sensors, Aqara can trigger the alarm sound or send you an alert notification when unexpected entry, movement, temperature change, or water leak is detected.
• Automation & Scenes:
Aqara provides you with countless ways to control your smart home, whether it be through your phone, wireless switches, or voice commands via 3rd party voice assistants.
Your house will always be at your command no matter where you are.
Set different automations and scenes to control your electronic devices based on the time of day or your personal preference.
You can customize different scenes with our suite of smart home products.
SPECIFICATIONS:
• Model:
CH-H01
• Viewing Angle:
140 degrees
• Video Resolution:
1080p
• Wireless Protocol:
Wi-Fi IEEE 802.11b/g/n 2.4GHz, Zigbee
• Dimension:
82.4 × 56.5 × 50.5mm
• Input Power:
5V, 1A
• Input Port:
MicroUSB
• Total Power Consumption:
5W (MAX)
• Operating Temperature:
Below 10 degrees Celsius to 45 degrees Celsius
• Local Storage:
Micro SD card (CLASS 4 or above is supported, up to 32GB storage)
• Included Wall Charger Plug Type:
EU Charger Plug
• App:
Apple Home app (iOS 10.3 or later), Aqara Home app (Android 5.0 or later)
• Apple HomeKit Compatible Accessories:
– Aqara Hub,
– Smart Plug,
– Wireless Mini Switch,
– Wireless Remote Switch (Single Rocker),
– Wireless Remote Switch (Double Rocker),
– Door and Window Sensor, Motion Sensor,
– Temperature and Humidity Sensor,
– Vibration Sensor,
– Water Leak Sensor,
– Curtain Controller,
– Wall Switch,
– LED Light Bulb (Tuneable White)
– Single Switch Module T1 (With and Without Neutral)
– And newer Aqara sensors and child-devices
PLEASE NOTE:
• Unlike Aqara sensors, an individual Aqara Hub is NOT required to enable this product to work (as itself has the ability to function as a Hub).
• One Aqara G2H camera can connect up to 64 Aqara devices.
• Aqara G2H requires a secured 2.4 gigahertz WiFi network connection.
• To control this HomeKit-enabled accessory, iOS 10.3 or later is recommended.
• Controlling HomeKit-enabled accessory automatically and away from home requires an Apple TV with tvOS 10.2 or later or an iPad with iOS 10.3 or later or a Home Pod set up as a home hub.
• A 200GB or more iCloud subscription is required if users wish to record and store footage on iCloud.
• HomeKit Secure Video supports up to 10 days of iCloud storage
• MicroSD card not included
• The maximum supported size of a MicroSD card is 32gb, anything larger MicroSD card will not record footage.
• Works with Android and iOS.
• Please read the instruction manual before use.
What’s in the box
1x Aqara Camera Hub G2H
1x User Manual
1x Power Wall Charger Adapter (EU)
1x USB Power Cord
1x Reset Pin
1x 3M Double-Sided Adhesive
1x Metal Plate for Magnetic Installation
1. How does the Aqara Camera Hub G2H connect to the network?
You can scan the QR code to connect the Aqara Camera Hub G2H to the network.
After the device is powered on, please open the Aqara Home app and connect the device to 2.4GHz Wi-Fi according to the voice prompt.
The QR code is then generated, and you can scan the QR code through the G2H lens for the network connection.
2. What kind of Wi-Fi can the Aqara Camera Hub G2H connect to?
The Aqara Camera Hub G2H supports the Wi-Fi with 2.4GHz IEEE802.11b/g/n protocol, and does not support 5GHz Wi-Fi.
3. Why can’t the Aqara Camera Hub G2H connect to Wi-Fi?
3.1 The distance between the device and the wireless router is too far away or there are many obstacles in the middle.
When the Wi-Fi signal is weak, the network connection may be unsuccessful.
Please use a Wi-Fi signal amplifier to relay the signal or move the router close to a place where the device can receive the Wi-Fi signal well.
3.2 When the wrong Wi-Fi information is entered, the network connection cannot be completed.
Please enter the correct information and try again.
4. What does the hub function of the Aqara Camera Hub G2H do?
The hub of the Aqara Camera Hub G2H can be connected with Aqara’s other smart sensors and controllers, such as door and window sensor, motion sensor, smart plug, wireless switch and other devices.
Through the hub function, you can control these smart devices with the Aqara Home app. The hub is the data interaction and control center of your entire smart home network.
5. How does the hub of the Aqara Camera Hub G2H connect to sub-devices?How many sub-devices does the hub support?
The hub of the Aqara Camera Hub G2H can be connected through the ZigBee 3.0 protocol, and can directly support up to 32 Aqara devices.
6. What format of MicroSD card does the Aqara Camera Hub G2H support? What is the maximum capacity of MicroSD card?
The Aqara Camera Hub G2H supports MicroSD card in FAT32 format, with a reading and writing speed of Class 4 or above.
It is recommended, however, to choose a MicroSD card with reading and writing speed of Class 10 or above which supports the maximum capacity of 32GB.
7. How long can MicroSD card of the Aqara Camera Hub G2H record video?
The Aqara Camera Hub G2H can record high-definition video by default.
8GB memory card can record video for 18 hours.
16GB memory card can record video for 36 hours; 32GB memory card can record video for about 3 days.
8. Why is the capacity of the inserted MicroSD card on the nameplate different from that displayed in the app?
8.1 Some knockoffs of small-capacity memory cards pretend to be sold as large-capacity cards.
8.2 After some devices have been tested, the MicroSD cards could be maliciously partitioned, and the devices can only read the partition partially.
8.3 Because the manufacturer’s capacity formula is different (the actual measurement unit of normal capacity is 1024KB=1MB, and the manufacturer measurement unit is 1000KB=1MB.), the actual capacity will be slightly smaller than that on the nameplate.
9. Can the Aqara Camera Hub G2H use MicroSD card to record video when there is no network connection?
Yes, you can’t view the video in the MicroSD card remotely through the app without a network connection.
10. What is the correlation event of Aqara Camera Hub G2H?
The correlation event means that Aqara Camera Hub G2H can be correlated with devices in the same home, such as when door and window sensor is triggered, after detecting human motion, the hub can help locate the time position of the event in the recording area.
The maximum number of correlation events is 100.
Set a correlation event: click the app > “Correlation events” in the lower right corner > select the trigger device for the correlation event > select the color > save.
11. How many clients does a single Aqara Camera Hub G2H support to watch video at the same time?
There is no limit to the number of clients, but it is recommended that no more than 4 clients watch at the same time, since the more clients the hub is connected with, the more resources the processor consumes and too many client connections will cause the real-time image to freeze or delay.
12. Why can’t remote control be realized after the hub and its sub-devices connect to HomeKit?
After adding the device to the Apple Home app, you need to install a HomePod, Apple TV (tvOS 11.0 or later) or an iPad (iOS 12.0 or later) that has been set as the home center to realize remote control.
For specific operations, please refer to the Apple Home app instructions.
13. How to install the bracket of the Aqara Camera Hub G2H?
The bracket base of the Aqara Camera Hub G2H contains two powerful magnets, which support magnetic attraction on refrigerators, iron doors and other objects, and can also be attached to non-magnetic attraction objects by using the 3M tape and iron pieces in the accessories.
Please use them to install the bracket.
14. What if the video image of the Aqara Camera Hub G2H is inverted?
Enter the Aqara Home app, click on the “…” in the upper right corner > More settings > Camera settings > Video settings > Image inversion, and correct the video image by adjusting it up and down or left and right.
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Packaged Weight | 261 g |
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Dimensions | 94 × 64 × 103.5 mm |
SKU | 6970504212190 |
Warranty | 6 Months |
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Our picking, packing and delivery is linked to what you order, where you want it delivered and how you choose to pay, so delivery times can vary.
Estimates are provided below to help you shop, but always check your order’s Estimated Delivery Date during checkout for the most accurate delivery information.
We use RAM Couriers, one of South Africa’s top couriers for a fast and reliable delivery to our customers.
Standard Delivery:
Cape Town, Durban, Johannesburg & Pretoria Delivery Time | Regional Area Delivery Time | Remote Area Delivery Time |
---|---|---|
2-3 days | 3-4 days | 3-4 days |
Our picking, packing and delivery is linked to what you order, where you want it delivered and how you choose to pay, so delivery times can vary.
Estimates are provided below to help you shop, but always check your order’s Estimated Delivery Date during checkout for the most accurate delivery information.
We use RAM Couriers, one of South Africa’s top couriers for a fast and reliable delivery to our customers.
Standard Delivery:
Cape Town, Durban, Johannesburg & Pretoria Delivery Time | Regional Area Delivery Time | Remote Area Delivery Time |
---|---|---|
2-3 days | 3-4 days | 3-4 days |
ClickPayGet customers come first – we want our customers to be happy with what they receive.
If you are not completely happy, you can easily Log a Return & Refund on the ClickPayGet Website where you can choose for us to credit your ClickPayGet account wallet or refund you directly, alternatively you can Log an Exchange, both options are subject to our below terms.
This Policy is part of the ClickPayGet Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise.
Note that nothing in this Policy is intended to limit your statutory rights in any way.
Returns are collected via our courier at our cost and exchanges are sent with our courier at our cost, we currently do not offer a drop off/collection point for pickups and returns.
How to prepare your products for a return:
To prevent delays and ensure that your request is handled as swiftly as possible, you are responsible for the below 3 points when returning your products to us:
Kindly understand that failing to follow any of the above 3 requirements could delay the processing of your request or even result in the return and refund request getting rejected.
Customers can return an unwanted product to us at no charge, if:
After 30 days, you can only return a product if it is defective until expiry of warranty period.
We Offer 3 Options When Choosing to Return a Product:
When logging a return you may choose any of the above 3 options, you can then choose 2 options:
– Credit your ClickPayGet account wallet or;
– Refund you to your original payment method (processed via PayFast).
Once we receive your request, we will will collect the product from you with our courier from you at no charge.
Once we receive it, we will inspect the product and validated your return request within 10 days.
If you are unhappy with the product you received, it can be exchanged for a different size or colour variation (provided that such variation is available) or a completely different product altogether.
Once we receive your request for the exchange, we will have our courier collect the product from you, upon receiving it, we will inspect it.
If the product is not damaged, we will approve the Exchange Request and dispatch the product that you have requested to be exchanged (provided that it is available).
If the variation is not available, we will credit your ClickPayGet account wallet with the purchase price of the product within 10 days.
We are entitled to inspect the product to validate your return or exchange.
Should a product be damaged or missing any parts or accessories at the time of delivery/collection, please notify us within 7 days of such delivery/collection by logging a return on the ClickPayGet Website.
We will arrange to collect the product from you at no charge.
Once we have inspected the product and validated your return, we will at your choice repair/replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your ClickPayGet account wallet with the purchase price of the product (or refund you if that is your preference).
We do our best to try to make sure that the products offered on the ClickPayGet Website are of the high quality standard, as well as in normal working order and without any deficiencies.
What is a deficiency?
A deficiency is an imperfection in the manufacturing of a product or any essential quality of a product, which would subsequently makes the product less satisfactory than one would reasonably expect in such situation.
The following will NOT be regarded as a deficiency and therefore will not allow you to a return under this section 3:
1 Damage arising from a failure to insufficient care for the product;
2 Damage caused from unauthorized modifications to the product;
3 Damage caused by carelessness, user misuse or incorrect usage of the product;
4 Where the specifications and description of a product, while accurately described on the ClickPayGet Website and generally fit for its intended purpose, do not suit you.
5 Damage arising from electrical surges or air/sea corrosion;
6 Faults resulting from normal wear and tear from using the product
If we sell you a product which has a deficiency or otherwise be of a lower standard of quality (excluding for Direct Warranty Products which we highlight below), please notify us as soon as possible after you become find out about the deficiency or inferior quality, but in it must be within 6 months after delivery of the product (except in the case of an extended warranty, which is set out below).
You can easily do this by logging a return on the ClickPayGet Website, and we will arrange to collect the product from you at no charge to you.
Once we have examined the product and authorised your return, we will at your choice repair / replace the product (if, such repair is feasible / we have the same product in stock to offer it as a replacement) or credit your ClickPayGet account wallet with the purchase price of the product (or refund you to your original payment method if that is your choice).
If the repair / replacement takes more than 21 days to be done, we will contact you to see if you would rather receive a credit / refund.
If there is no extended warranty period , unfortunately we cannot assist with returns that exceed the 6 month period.
When you request a repair, refurbished product or a used product and when a repair is not possible, we will see if we have an alternative reconditioned product or used product in our
inventory (which is the same product, of the same nature and class, as the one sold), but if we do not, we will credit your ClickPayGet account wallet or refund you (depending on your preference).
A product in flawless condition (which is not a Unboxed Promo, reconditioned product or a product that has already been used), is not the same product as a used product or reconditioned product.
Our Unboxed Promo are reconditioned products and used products that have been heavily discounted when compared to products which are in a flawless state.
While our standard warranty is 6 months, some products carry an extended warranty of 12 months. If a product that has an extended warranty turns out to have a deficiency after more than 6 months after the day of delivery, please inform us as soon as rationally possible after you have become aware of the deficiency, but in any situation, we must be informed within the extended supplier warranty period after delivery of the product.
You can do so by simply logging a return on the ClickPayGet Website under the order section, and we will attend to your return at no charge.
Please understand that unfortunately, we are unable to assist with returns that exceed the extended warranty period.
Please note that the extended warranty is also often stated in a instruction manual or leaflet inside the product packaging. Please make yourself aware of any such terms and conditions as it is your responsibility.
We are able to provide 2 types of coupons:
If you have used a Percentage Coupon to pay for an order, and you or we cancel your order (in full or in part) prior to delivery of the product(s), or you log a Return & Refund request for one or more products to credit your ClickPayGet account wallet as per the Returns Policy, the value of the discount received using the Percentage Coupon will be deducted off the purchase price of the cancelled or returned product(s), and we will by default credit your ClickPayGet account wallet for the balance, if any, or refund you directly to the original payment method (PayFast) if that is your preference.
ClickPayGet may in its sole discretion enact limitations on the use of the replacement Fixed Coupon.
For any subsequent returns or cancelations arising out of the same order, we will by default credit your ClickPayGet account wallet with the value of the returned product (or refund you to the original payment method used (PayFast) if that is your preference.
If you have used a Fixed Product Coupon to pay for an order, and either you or we later cancel your entire order (or a portion of the order) before it having been delivered, or you log a return of one or several products, the value of the Fixed Product Coupon will be deducted off the purchase price of the cancelled or returned product(s), and we will credit your ClickPayGet account wallet with the balance, if any, or refund you to your original payment method (PayFast) if that is your preference.
ClickPayGet may in its sole discretion enact limitations on the use of the replacement Fixed Coupon.
For any ensuing cancellations or returns occurring of the same order, we will by default credit your ClickPayGet account wallet with the value of the cancelled or returned product or refund you to your original payment method (Payfast) if that is your preference.
If you have used a ClickPayGet Gift Voucher to purchase a product which you later chose to return for a refund or cancelled the order, in accordance with the Policy, we cannot refund you in cash for that portion of the purchase price which you paid using the Gift Voucher, we will only be able to credit your ClickPayGet account wallet.
If you return a product that has a deficiency to us, but you fail to return all of the parts, accessories and paperwork that were found in the packaging when sold, then we are allowed to (subject to applicable law in South Africa) refuse the return, or only to replace the article that you did return; or to estimate the value of the missing accessories; or parts and to credit or refund you in respect of the returned item only.
If you return a product that does not comply with this Policy, you may be liable to reimburse us for the cost of collecting the product from you and the cost of having the product returned to you.
Donations you make on ClickPayGet, or any goodwill credit you may receive from us, are not refundable.
Please note that we only refund to the original payment method that you originally used – i.e. payment by credit card will be refunded via PayFast to the same Debit/Credit Card that had been originally used to make the payment.
If, at any time, items are returned (and such the return is approved by us) in accordance with the this Returns policy or cancelled before delivery in accordance with customer terms and conditions, the value of the authorised refund or cancelled item will be credited to your ClickPayGet account wallet or be refunded to your original payment method (PayFast).
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